Frequently Asked Questions

Here are some frequently asked questions and answers you may find helpful.

What payment methods do you accept?

We accepts payments via bank transfer or cash on delivery. Payments should be paid in full before delivery is made.

Do I need to pay a deposit?

We ask that a 25% non-refundable deposit is paid upon booking the product to secure your marquee and the equipment on your chosen date.

Is the equipment insured?

Yes our equipment is insured. We have Public Liability Insurance up to £5 million. However, please note our insurance does not cover theft, vandalism or damage caused by neglect.

What happens if the weather is extreme on the day of my event?

If extreme weather is forecasted, we may decide not to erect the marquee for safety reasons. We will stay in touch with you and provide guidance based on the forecast, as well as a wind management plans. However, please note that cancellations due to extreme weather conditions may still incur the full hire fee.

Can I use my own decor in the marquee?

Yes, you are welcome to decorate the marquee, but please avoid attaching items directly to the marquee walls, roof, or structure, as this may result in damage. Tape or other adhesives should not be used, and hanging items or sticking anything to the marquee may result in additional cleaning or repair charges.

Do you provide heating for colder months?

Yes, we offer a Electric Infrared Marquee Heater, ideal for keeping guests warm during colder months. Heaters must be kept clear of flammable materials, and we will work with you to ensure they are set up safely.

When will my marquee be collected?

Typically, we collect marquees the day after the event if the event finishes after 6pm. If you need a specific collection date or time, please let us know at least two weeks prior. Delays in collection due to restricted access or obstructions may incur additional charges.

What do I need to do if I want to cancel my booking?

To cancel a booking, please send an email with your booking number, hire date, and cancellation request. Cancellations made within seven days of booking may be fully refunded, except when the delivery date is within this period. For cancellations made within seven days of delivery, the full booking fee will be charged.

Can I alter the marquee set up once it has been installed?

No, for safety reasons, once the marquee is set up, its structure or exits should not be altered. Any changes to openings or framework could compromise the stability and safety of the marquee.

What surface should the marquee be placed on?

For the best results, the ground should be as level as possible. If you have ordered flooring, it will follow the ground’s natural shape, so levelling is recommended for an even finish. Grass areas should be cleared of debris, and we recommend freshly cut grass to avoid any issues. We can also put marquees on hard surfaces just let us know when you book so we can put a note on the booking to provide weights.

What should I do if the equipment is damaged or missing?

If equipment is damaged or missing during the hire period, you may be responsible for repair or replacement costs. Please take care to secure all hired items, especially if left unattended or if the site is not on your property.

Can I use my own electrical appliances with the marquee power set up?

For safety, please do not connect your own appliances to our extension cables or power sources without first consulting our team. This helps avoid overloading and ensures safe power distribution during your event.

What if my event runs longer than planned?

If additional time is needed or if collection needs to be delayed, please contact us as soon as possible. Unscheduled extensions or delays in returning equipment may result in additional charges.

Do you offer set up and takedown services for all of your equipment?

Yes, our team handles the complete setup and takedown of marquees and any additional equipment. We ensure everything is installed safely and securely, so you can focus on enjoying your event.

Can I arrange specific delivery or collection times?

Yes, if you need a specific delivery or collection time, please let us know at least two weeks before your event. We’ll do our best to accommodate your schedule. If we can’t access the site as agreed, there may be additional charges.

Do I need to prepare the site before the marquee is set up?

Yes, please ensure the area is clear of debris, including grass clippings and pet waste, and as level as possible. This helps us set up the marquee smoothly and ensures the flooring is even.

What type of events do you cater for?

We cater to a wide range of events, including weddings, corporate functions, private parties, and public events. Our versatile marquees and range of add-on services can be customised to suit any occasion.

Is there a minimum or maximum hire duration?

We offer flexible hire durations based on your needs. Whether you need a marquee for a single day or an extended period, let us know, and we’ll work with you to accommodate your requirements.

Do you provide power sources for lighting and heating?

While we provide lighting and heating options, you’ll need to ensure there are power sockets available. For larger events, additional power sources may be needed, which we can discuss during the planning process.

Do you offer flooring options for your marquees?

No we do not offer any flooring options with our marquees.

How do you handle bad weather during my event?

Our marquees are built to withstand typical British weather, but for safety, we monitor conditions closely. If high winds or severe weather are expected, we’ll reach out to you with advice or make adjustments based on our wind management plan. In extreme cases, we may need to reschedule for everyone’s safety.

Are additional charges applied if equipment is returned dirty?

Yes, a reasonable cleaning fee may apply if items, such as chairs or furniture, are excessively soiled. For example, chairs with fabric staining may incur a small cleaning fee, and tape residue removal on marquees will also incur a cleaning charge.

Is security provided with the marquee hire?

While we don’t provide security services, we recommend arranging security for unattended events or for overnight setups, especially if the site is not on your property. This helps prevent theft or damage, which you’d be responsible for.

Can I change my booking once it has been confirmed?

Yes, you can make adjustments to your booking if your requirements change. Please contact us as early as possible, and we’ll do our best to accommodate any modifications based on availability.

What do I need to do if I need to extend the hire period?

If you need additional time, please contact us as soon as possible. We’ll make every effort to accommodate your request, although this may depend on availability and may incur additional hire fees.

Is there a minimum order requirement?

While there is no minimum order, hiring larger marquees and additional equipment is ideal for creating a complete event setup. We’re happy to assist with events of all sizes, from intimate gatherings to large-scale functions.

How far in advance should I book?

We recommend booking as early as possible, especially for peak event seasons. This ensures the availability of your preferred marquee and equipment options.

Do you have a cancellation policy?

Yes, cancellations must be submitted in writing. Cancellations within seven days of booking are fully refunded, but bookings cancelled within seven days of the setup date will incur the full hire fee. Deposits are non-refundable outside the initial seven-day period. Please see our Cancellation Policy here.