Frequently Asked Questions

Here are some common questions and answers about marquee hire, setup, payments, weather planning and additional services. If you need more detailed advice, you may also find our Guides section helpful.

We regularly supply marquees and related services across Birmingham, Tamworth, Solihull, Sutton Coldfield, Coventry, Lichfield and surrounding areas.

What payment methods do you accept?

We accept payment by bank transfer or cash on delivery. Payment must be made in full before delivery takes place.

Do I need to pay a deposit?

Yes. A 25 percent non-refundable deposit is required to secure your booking date and reserve your marquee and equipment.

Is the equipment insured?

Yes. Our equipment is insured and we hold Public Liability Insurance up to £5 million. This does not cover theft, vandalism or damage caused by neglect during the hire period.

What happens if the weather is extreme on the day of my event?

If extreme weather is forecast, we may decide not to erect the marquee for safety reasons. We will stay in contact and provide guidance based on the forecast and our wind management procedures. You may also find our Guide to Weather Proofing Your Marquee and Wet Weather Contingency Planning Guide useful.

Can I use my own décor in the marquee?

Yes, you can decorate the marquee, but nothing should be attached directly to the walls, roof or frame. Tape, adhesives and hanging items can cause damage and may result in repair or cleaning charges.

Do you provide heating for colder months?

Yes. We offer Marquee Heating for colder weather and evening events. Heaters must be positioned safely and kept away from flammable materials. See our Guide to Heating a Marquee for more information.

When will my marquee be collected?

Collection is usually arranged for the day after the event if the event finishes after 6pm. If you need a specific collection date or time, please let us know at least two weeks in advance. Our Delivery & Collection page provides more detail.

What do I need to do if I want to cancel my booking?

To cancel a booking, please send an email with your booking number, hire date and cancellation request. Cancellations within seven days of booking may be refunded unless the delivery date falls within that period. Please refer to our Cancellation Policy for full details.

Can I alter the marquee setup once it has been installed?

No. For safety reasons, the structure, exits and openings must not be altered once the marquee has been installed.

What surface should the marquee be placed on?

The ground should be as level as possible. Grass should be clear of debris and freshly cut where possible. We can also install on hard surfaces using weights. See Hard Surface vs Grass Setup Guide for more information.

What should I do if the equipment is damaged or missing?

If equipment is damaged or missing during the hire period, you may be responsible for repair or replacement costs. Please take care of all hired items, especially if they are left unattended.

Can I use my own electrical appliances with the marquee power setup?

Please do not connect your own appliances to our power sources or extension leads without checking with us first. This helps prevent overload and keeps the setup safe. Our Guide to Power and Electrics for Marquees explains this in more detail.

What if my event runs longer than planned?

If your event needs to run longer or collection needs to be delayed, please contact us as soon as possible. Additional hire or collection charges may apply depending on availability.

Do you offer setup and takedown services for all equipment?

Yes. Our team handles the full setup and takedown of marquees and additional hire items so everything is installed correctly and collected safely afterwards.

Can I arrange specific delivery or collection times?

Yes, if you need a specific delivery or collection time, please let us know at least two weeks before the event. We will do our best to accommodate this where possible.

Do I need to prepare the site before the marquee is set up?

Yes. Please ensure the area is clear of debris, grass clippings and pet waste, and as level as possible. You may also find Preparing Your Garden for Marquee Hire helpful.

What type of events do you cater for?

We supply marquees for a wide range of events, including weddings, corporate events, birthday parties, garden parties and christenings.

Is there a minimum or maximum hire duration?

We offer flexible hire periods depending on your needs. Whether you need a marquee for one day or a longer hire, please ask and we will advise based on availability.

Do you provide power sources for lighting and heating?

We provide lighting and heating options, but suitable power sockets must be available on site. Larger events may require additional planning.

Do you offer flooring options for your marquees?

No, we do not currently offer flooring options with our marquees.

How do you handle bad weather during my event?

We monitor conditions closely and may advise adjustments where necessary. In extreme cases, we may need to reschedule for safety reasons. Please see Guide to Weather Proofing Your Marquee for related advice.

Are additional charges applied if equipment is returned dirty?

Yes, a reasonable cleaning fee may apply if items are returned excessively dirty. For example, chairs with staining or marquees with tape residue may require additional cleaning.

Is security provided with the marquee hire?

No, we do not provide security services. For unattended or overnight events, especially away from your own property, we recommend arranging suitable security.

Can I change my booking once it has been confirmed?

Yes, in many cases changes can be made after booking. Please contact us as early as possible so we can confirm availability for any adjustments.

What do I need to do if I need to extend the hire period?

If you need the hire period extended, contact us as soon as possible. We will confirm whether this can be accommodated and whether additional fees apply.

Is there a minimum order requirement?

There is no strict minimum order, although larger bookings with additional items such as furniture, accessories or packages are often the most practical complete setup.

How far in advance should I book?

We recommend booking as early as possible, particularly during peak wedding and summer periods. The Marquee Booking Timeline Guide explains when to start planning.

Do you have a cancellation policy?

Yes. Cancellations must be submitted in writing. Please see our Cancellation Policy for full details.

Can you help me choose the right marquee and layout?

Yes. If you are unsure where to start, we recommend reviewing the Marquee Size Guide, Furniture Layout Guide for Marquees and Guides section, then contacting us through Contact.

Do you cover my area?

We cover many areas across the Midlands, including Birmingham, Tamworth, Solihull, Sutton Coldfield, Walsall and Wolverhampton. You can also view our Local Marquee Hire page for more information.